SEND IN & PURCHASE GUIDE

Thank you for supporting us

and our actors!

Whether you have purchased from us, or are thinking of making a purchase from us, here is some more information about our store.

How does it work?

Autographs

We offer a large selection of autographed items available for purchase.

Once an order is placed, your order will be sent to the desired client to be signed.

PLEASE NOTE: ALL ORDERS ARE PRE-ORDERS

Items are not signed prior to ordering. Please allow some time for us to fulfill your order.

Add Ons

Authentication : Jsa

For an additional charge, JAMES SPENCE AUTHENTICATION (JSA) can further validate the authenticity of your item. When purchased, there will be a sticker placed on your item with a unique number. This unique number is only for your item and certifies that the signature you are receiving is authentic. A Certification Card corresponding with that unique number is shipped with your item.

An Example on an 8x10 Photo

For More Information on JSA: Click Here

Quotes

If you decide to certify your autograph by James Spence Authentication, please give us two additional weeks to fulfill that part of the order.

Additionally, if your item has been recently certified, please allow some time for the JSA database to update.

While personalizations [i.e. To (Your Name)] & character names are free of charge, you can add your favorite character quote for an additional charge.

An Example of a Signed She-Ra Pop with the added quote: "For the Honor of Grayskull!"

What kind of Items Can I get Signed?

Our inventory varies from client to client, but here are some examples of products we provide that you can purchase with an autograph.

CDs & Vinyls

T- Shirts

Pops

Photos

Figures

DVDs

...and more!

Have your own item?

You can send it in!

We offer three tiers for send-ins: small, medium, and large. All tiers differentiate in price.

Small Send-Ins

8x10s, 8x12s, DVD and Video Game Covers, Flats Smaller than 8x12.

medium Send-Ins

Flat Items between the size of 8x14 and 27x41, records, toys or toy boxes sized less than 11x14x6.

Large Send-Ins

Poster, or rolled print item between the size of 16x20-27x41, 16x20-27x41 poster (Folded), Toy over 11x8x5 and up to 17x12x6, Unflattened Large Size Funko, Clothing, Prop, etc.

Upon purchase, you will receive an email of where to send your item(s).

IMPORTANT:

Please note that we reserve the right to refuse any send ins, such as items that may be difficult to sign or contain inappropriate content. If you're unsure whether your item will be accepted, please seek approval first by emailing us at orders@celebworx.com

Once you have shipped your item(s), please upload the tracking number at celebworx.com/sendintracking so we can anticipate the arrival of your package.

Please note: For Multiple Item Purchases, you may be invoiced for additional shipping based on the quantity and costs of your order.

Send In Shipping Return Costs

All customers are responsible for the proper postage of their send in items.

At checkout, please select the appropriate return shipping that corresponds directly with the size and weight of your item.

Please note that actual shipping costs are dependent on your item's final weight and dimensions. If the tier selected at checkout does not cover the actual carrier postage, we will email you an invoice to cover the difference before your item is sent back.

As fellow collectors and fans understand, oversized or heavier items like toys and large posters cannot physically be shipped via standard First Class rates.

Rest assured, our team always calculates transit options carefully to save you as much money on shipping costs as possible.

Combined Shipping

We always do our best to save you money on return shipping.

If you placed separate orders for multiple send-ins, our team will automatically attempt to combine your items into a single shipment. Whenever we can successfully consolidate your packages and lower the overall postage cost, we will gladly issue a partial refund for the difference.

Please note that these consolidated shipping refunds are issued in good faith. They are granted solely at our discretion based on final package weight, box dimensions, and actual packing material costs.

International shipping

While we do ship internationally, please keep in mind the following:

International Duties and Taxes Policy

Buyer Responsibility: All international packages may incur customs fees, import taxes, or brokerage duties upon arrival in the destination country. CelebWorx does not pay or cover these fees.
Fee Calculation: Customs policies and import taxes vary significantly by region. We cannot predict or calculate these specific amounts. Please consult your local customs office to estimate potential charges before purchasing.
Customs Delays: International delivery timelines are estimates. Packages may be temporarily held at your border for customs screening, which is beyond our control.
Refused Shipments: If you refuse a shipment due to unexpected customs fees, you will remain responsible for the original shipping fees, any return shipping costs, and customs penalties incurred.

MATERIALS YOU NEED

STEPS TO LABELING YOUR ITEM

Write and apply your autograph label appropriate according to the guideline below:

We only need the basic information listed below:

Please ensure your request matches your order.

Our team verifies all labels against order receipts prior to the signing event. Do not add unpaid quotes. Submitting unapproved or unpaid requests creates significant delays and forces our staff to manually rewrite your notes, which slows down the processing of your collectibles.

APPLY YOUR RETURN INFO LABEL TO THE BACK OF YOUR ITEM AND TOPLOADER (IF USED) OR POSTER TUBE (IF USED):

Other Examples Of Labeling Items:

PEN REQUESTS

You are also welcome to send in your own pens, but please keep in mind that due to the specific conditions of on site location signings, we cannot always guarantee their use or return.

THINGS TO REMEMBER BEFORE SENDING IN AN ITEM

Track your outgoing items using USPS Delivery Tracking service, or another package tracking app. If possible, upload the tracking number at celebworx.com/sendintracking so we can anticipate the arrival of your package.

Do Not Use Packaging Tape Directly On Any Of Your Items

Label Your Item As This Guide Explains

Do Not Submit A Quote If You Didn’t Pay For It. We will email you for payment or the quote WILL NOT be added.

Not all items may be accepted. If we have approved your item via email or message, you’re set!

Not all pen color or pen requests are guaranteed.

Don’t Use Cheap Materials To Ship Your Item. Make Sure To Protect or Pad Your Item How You Wish Us To Return Your Item Back To You.

We will send you tracking information as soon as your item ships.

While we do accept refunds, WE DO NOT ACCEPT REFUNDS ON PERSONALIZED ITEMS.

PLEASE Read/ Follow the descriptions, announcements, and rules of any signing

What Stores Are Open?

You can see all of our open stores on our main store page.

All live stores are open and are available to purchase from at any time. It just may take some time for items to then be completed.

How Long will It Take for me to receive my item(s)?

If you ordered an item through CelebWorx, you are all set! Sit back and relax-- the hard part is over for you as the customer and fan! We can’t wait to complete the signing and mail your item.

All our orders are completed as they are ordered. They are not pre-signed, so please be patient with us.

It generally takes two weeks after the order cut off to complete the signing. It will be an additional 5-7 business days to start mailing items back after that.

If you purchased a cast item, our goal is to ship your item within two weeks of the last signing cut off date advertised. This is based on the actor’s cut off dates advertised on our website.

However, please remember a signer’s schedule can change daily. If a signing is postponed and our timeframe is affected, please be patient with us. We promise we are trying to get your items signed at the soonest possible date.

With that being said, if you have any other questions or concerns, you are welcome to send us an email at orders@celebworx.com or call us at (747)283-1249.

We sincerely appreciate you and thank you for being a fan!